Quality Management – ITI Mock Test 1st Year Employability SkillTest Quality Management – ITI Mock Test 1st Year Employability Skill All Trade Quality Management - ITI Mock Test 1st Year Employability Skill 1 / 171. Quality Circles help employees work in team towards ______ A) A common goal B) Different goals C) Solving different problems i D) Increased profit 2 / 172. The common goal of quality management system is understanding customers' ___________ A) Emotions B) Health C) Income D) Needs 3 / 173. ISO stands for __________ A) International Order for Standardization B) International Organizers for standardizations C) International Organizational Organisation for stabiization D) International Organisation for Standardization 4 / 174. Kaizen is used to created ___________ A) Continuous development B) Problem solving C) Solution D) None 5 / 175. Total Quality Management helps to improve the quality of all the processes within an organization. It also leads to customer satisfaction. What are main features of TQM? A) Focus on user B) Participation of workers C) Continous improvements D) All of the them 6 / 176. Quality circle are usually_______ and led by a superviser/senior A) Large B) Small C) Different D) Similar 7 / 177. ___________ is a tool used for problem solving and decision making. It has 4 stages. A) Plan-Do-Check-Act B) Plan-direct-check- Act C) Plan-Define-Check-Act D) Plan-Deny-Check-Act 8 / 178. The basic principle of Kaizen is __________ A) Change is for good B) Change for the people C) Sell for the better D) Buy for the better 9 / 179. Quality is all about producing products without _______ A) Price B) Design C) Defects D) Standard 10 / 1710. PDCA model has __________ no of stages. A) Four stage B) Two stage C) One stage D) Five Stage 11 / 1711. A “fishbone” diagram can help to identify possible causes and effects of a problem. It is also called _________ A) Cause & Effect diagram B) heck & Effect diagram C) Cause & Equal Diagram D) Check & Easy Diagram 12 / 1712. BIS stands for Bureau of Indian Standards. Is BIS a national body or international body? A) National Standard body of India B) Standard body of India C) International boday of India D) International standard Body of India 13 / 1713. What is the correct steps and order of 5S? A) Share, Small, Shine, Sustain, Standard B) Sort, Set in order, Shine, Standarize and Sustain C) Shine, Sort, Small, Share and Standard D) Share, Shine, Standard, Sort and Sweep. 14 / 1714. Standardization means that the size, design, quality, shape, etc., of a product would meet requirement and tastes of A) Customers B) Employers C) Employees D) None 15 / 1715. Standardization ________ variations in the way we work. A) Reduces B) Increases C) Helps D) Promotes 16 / 1716. Kaizen brings _________ improvements in overall processes to help organizations succeed. A) Small and serious B) Small and rare C) Continous and small D) Large and continous 17 / 1717. ISO and BIS are ___________ certificates A) Standardization B) Indian C) Global D) Good Your score is LinkedIn Facebook Twitter Restart Test